You can find my writing on Medium
Another Design Manifesto
Never forget that you are designing for people, not users.
Nothing is too good for the public
These words are from Mike Press and I think it’s an important shift in how we understand public goods and services.
Design without discipline
Above any specific discipline, I feel most comfortable identifying myself as a designer. Design disciplines carry baggage and only limit our understanding of problems.
Process = Outcome
The way you design your process will dictate your outcome. A good process will lead to a good outcome, trust the process.